This was probably one of the hardest issues I have had to troubleshoot, therefore special thanks goes out to Brian Lewis’s Post Here: http://mythoughtsonit.com/2015/04/cant-install-update-windows-8-1-x64-based-systems-kb3000850/
The being said, this issue occurs when a Kodak Printer is or has ever been installed on the Windows Machine. Even if the drivers have been deleted, this issue will still occur at the 8.1 service pack will fail at 8%. I had to expand off of Brian’s Original post since the naming convention is different on my system.
The Fix:
Open the log file: “C:\Windows\INF\setupapi.dev.log” and search for “wiaek002”
Eventually you will see an entry labeled “inf: Unable to load INF: C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c\wiaek002.inf” – The system cannot find the path specified. Make sure you write down the part after the x86, specifically “27b2a95e98070c3c” this is unique to your machine.
Create these this folder:
– C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c (Except use your number)
Copy these files into the folder created above
– C:\Windows\Inf\wiaek002.inf
Install the Update.
Techie Rambler,
I think I have run into this issue. I am a network engineer, go back to DOS 1.0 however over time not as savvy as I once was with windows based OS. Anyway, first the .log file is dated 7/23/2013 so it is not getting updated\modified. I do see a setupapi.dev file that does contain what you reference above. I don’t want to blow anything up. So I have a couple of questions:
1) What do i need to understand working with the setupapi.dev file vs. the .log version?
2) From your guidance Create these this folder:
– C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_x86_27b2a95e98070c3c (Except use your number)
I will create a folder in the specified directory call inf_wiaek002.inf_amd64_<>..correct?
Copy these files into the folder created above
– C:\Windows\Inf\wiaek002.inf
I apologize as I may have missed something…What files do you reference that I need to copy in this new directory I created?
Regards..Its been a rocky road
JR
JR – I hope you resolved your issue but in case you didn’t here are the answers to your questions. Sorry about the delayed update.
1) Setupapi.dev.log is the full filename, if you have hide known file extensions checked it will appear as setupapi.dev instead.
2) based on the results of your search through the log you should find the offending INF error. Copy down the long MD5 hash at the end of the extension and use that number, its unique to your system.
After that follow the instructions and you should be good.
I think I understood your instructions. I created the proper directory and copied the inf file into it. I am now running the update. I will update you on how it goes.